Terugbetalingsbeleid

Return Policy

14-Day Return Period
Returns are accepted within 14 days of receiving your order.

Return Shipping
Customers are responsible for the cost of return shipping.

No Restocking Fees
We do not charge any restocking fees.

No Final Sale Items
We do not sell final sale items — all products are eligible for return within the 14-day period, provided they meet the conditions below.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unworn and unused

  • With original tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, please contact us at timelessjerseysnl@gmail.com.
Returns must be approved before being sent back. Items returned without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

We do not accept returns for:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact us.

Exchanges

The fastest way to receive a different item is to return the original item. Once your return is approved, you can place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without providing justification.

The item must still meet the return conditions listed above.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at timelessjerseysnl@gmail.com.